24 Hour Service Desk
Does your company manage technology deliveries and services?
Does it have a base of service history and tasks for suppliers?
Need a call center and support available 24 hours?
Maybe our service desk solutions can help you:
Team available 24x7x365 for service and exclusive technical support, without URA or bureaucracy – pre-established service continuity plan, which guarantees in case of disaster, that the operations are reestablished in a Tier3 Data Center.
Pre-determined processes and procedures for service and support of requests, periodic tasks, monitoring and incidents – both in the client structure and in the NT-UX framework.
Adhering to the rigorous foundations of ITIL and Cobit, for the management of IT services and structures – with certified professionals.
Agility and control in IT services with:
1) Full time (24 hours) monitoring of infrastructure, operations and services.
2) Execution of predetermined procedures and / or operational tasks.
3) Monitoring and recording requests and events.
4) Technical staff regularly trained and supervised for quality and agility of the calls – personalized communication and support for Vips users.
5) Cobit, ITIL or PMI (project management) implementation, administration and support projects – using NT-UX or client resources / structures.
6) Governance or project consultancy, to support the management of technology on a temporary basis (substitution in cases such as vacations and licenses) or permanent.
7) Periodic service and support performance reports.
All NT-UX services and maintenance follow the best market practices and the foundations of Cobit Governance, ITL and PMI – some used since 2005.